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Our growth has created a need for us to expand our Client Service team, as we handle all customer service efforts internally. The manner in which we care for our customers is sincerely unique to us, and every decision we make keeps customer satisfaction as a priority. Our mantra is to “take care of our customers like our own mothers,” which helps emphasize how we handle each experience with R&R.
In short, your role will be to develop sincere and meaningful relationships with customers by responding to incoming customer emails, calls, and texts regarding orders, questions, concerns, or potential issues. This is not your typical “customer service” role; we train and expect our Client Service Managers (CSM) to cultivate purposeful, personalized relationships with every customer, with a goal of creating the most positive brand interaction that our customers have ever experienced. Our CSMs are experts, educators, and creatives that utilize problem solving skills to deliver satisfying solutions to our customers. You’ll be managing a variety of software systems, a full calendar and task list, and will be a main point of contact within our order fulfillment process. Our CSM team works closely with Leadership, and as a function of their individual development, regularly receives and acts upon objective feedback.
Our Client Service philosophy ranks second to none, and our paramount focus of satisfying our customers continues to drive our growth, recommendation to our brand, and is without a doubt a competitive advantage of R&R. This customer-first perspective, along with our best-in-class products, is why we continue to accumulate market share in this industry and move closer to our goal of becoming the largest CBD brand in the country.
Our next Client Service Manager should be motivated by the opportunity to develop in this role and look to serve our small business with any relevant talents. With continued development, performance, and influence, you may expect to earn more and expand your responsibilities within our organization.
The expectation is a 45+ hour workweek, with standard office hours of 9am to 6pm. Make no mistake - we are not looking for someone who is comfortable at “the standard repetitive role” as that would not be an appropriate culture fit for our team. We are looking for an elite individual with entrepreneurial skills who will put in the effort to effectively raise the bar of performance, embrace development, offer feedback and ideas for optimized changes, and continue to push their limits. At our size and growth, this person will be interwoven with the fabric of our culture and institute change at a foundational level to help forge the path for growth in the years to come.
**In office position, full time.**
R&R Medicinals is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age or any other basis covered by applicable law.
*The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. Please consult your health care professional about potential interactions or other possible complications before using any product. The Federal Food, Drug, and Cosmetic Act require this notice.
The testimonials on our website are for informational purposes only. The information is not a substitute for medical or veterinary care. Testimonials are written by actual customers and represent their own observations. These observations are not guaranteed, are not medically substantiated, and may not be typical for other customers or pets.