Frequently Asked Questions

What is Hemp Extract?

We characterize our active ingredient as "hemp extract". Our product contains a complete-profile extract that has all of the phytonutrients, terpenes, and flavonoids found in the plant itself. Our extract includes a host of phytonutrients and compounds, given that we do not use an isolate (one single ingredient in a carrier oil), but rather a full profile extract of in terms of composition. This keeps all of the phytonutrients in-tact to ensure users benefit from what's called the "entourage effect" of all of the compounds working in harmony, as nature designed them to be.

What product should I start with?

We recommend starting with our 1000mg tincture as a great place to start. It is our middle strength offering, and based on your results, you can either scale down, or scale up your serving size. From here, you can decide whether the 500mg, 1000mg, or 2500mg is best for you. Alternatively, if you pefer not to taste the product, you can give the softgels try!

How much should I take?

Dosage guidelines are product specific. Follow the directions listed on your product label or select the "directions" tab on the product page.

When do I take it?

As your experience with our hemp extract will be unique to you, we recommend following our suggesting serving instructions and testing differnt methods of dosing. Consistency is absolutely key, and we suggest taking 1-2 servings daily to allow the extract to gradually build in your system. We encourage you test a variety of times to take your extract and track your performance to find your individiual "sweet spot" to best serve your needs. Please keep in mind, it may take up to 5 days of consistent use to begin noticing effects of our extract as your body acclimates to our product.

How does hemp work in the body?

Check out our "How Hemp Works" section: rrmeds.com/pages/how-hemp-works

What if I'm not noticing any effects?

Not to worry! Everyone responds a bit differently to our hemp extract, and you may simply need a larger dose than others. You may be what we call a "high responder." This means your body needs a higher dose than other people, and this is not uncommon. For this, we recommend increasing your dose gradually until a desired effect is achieved. Beyond this, we suggest trying a stronger potency product from our offerings.

Does hemp extract have THC? Will I test positive on a drug test?

Hemp oil may naturally contain trace amounts of psychoactive ingredients, as they are innate to the plant in trace levels. We third party test all of our finished products to ensure that they fall below the federal threshold set for psychoactive ingredient composition. We use a full-spectrum extract from hemp that keeps all of the phytonutrients in-tact to ensure users benefit from what's called the "entourage effect" of all of the compounds working in harmony, as nature designed them to be.

Similar to how consuming too many poppy seeds may result in a positive test for opiates, consuming certain hemp-derived products may also lead to a positive test result for THC. As the chemistry and breakdown of compounds in hemp is still being researched, there is a possibility that the bodily conversion of these compounds and the possibility of trace, but legal amounts of THC inherent in hemp products, could cause a positive test result.

Consult your healthcare provider and employer before consuming any hemp derived product, as trace phytonutrients may lead to a positive test result. We advise you not to use this product if you are subject to testing.

What's the difference between your pet and human formula?

Our pet formula has a greater quantity of plant extract compared to our human product. This is because the extract we use in our pet products isn't as potent as our first-run, cold pressed oil that we use in our human products. So, we arrive at the same potency by using more of our second-run oil, which means it has more of a "hemp" taste and aroma. Beyond this, our pet product isn't flavored, while our human product has a little bit of peppermint oil for flavoring. Our pet products also use grapeseed oil as a carrier oil, which is widely accepted as an excellent omega supplement that most pets agree with, while our human product uses MCT oil from coconut as a carrier oil.

How do I know my R+R Medicinals product is authentic?

As our brand grows, we continue to experience malicious resellers offering counterfeit R+R Medicinals products. To ensure your order is filled with authentic product, only order from our Seller name, "The Hemp Oil Store" on Amazon.com, or via www.rrmeds.com directly.

Why purchase on your site and not Amazon.com or Ebay?

While some of our products are offered on Amazon and Ebay, we recommend purchasing directly from us because it ensures you are getting authentic product and eliminates the chance of receiving a counterfeit product from an unauthorized reseller. At rrmeds.com, we also offer more competitive pricing than Amazon (excluding certain promotions) and free shipping on qualified orders. We also really appreciate it, because it directly supports our small business instead of going through a third-party!

How long does my product take to ship? How can I track the package?

For our base shipping, please allow 1-2 days to process the order, then 3-5 days for the product to arrive (total time approximately 1 week). You may track your shipment through the shipping confirmation email received after your purchase; simply click the link with the tracking info provided. Shipping speeds will vary for international orders.

How do I access my account, or change my password?

You can view your account by visiting https://www.rrmeds.com/account or clicking on the "My Account" link in the footer. To change your password, or if you forgot it, simply click the "Forgot Password" link on the login page, and follow the instructions to reset it.

How can I view my order history?

You can view your order history by visiting https://www.rrmeds.com/account

How do I get a refund or replacement?

To utilize our 30-day satisfaction guarantee on our products, please go through our return portal at https://www.rrmeds.com/a/returns and follow the instructions provided.

How do I cancel or modify my order after it's been placed?

If your order hasn't shipped and you need to cancel the order or modify it (or change the address), reach out to us directly at contact@rrmeds.com and we will attempt to make the change prior to shipping. If it has already shipped, please use our return process to receive a full-refund (less return shipping) through https://www.rrmeds.com/a/returns.

I'm interested in retailing R+R products, how do I get started with wholesale purchasing?

Please fill out our form at https://www.rrmeds.com/pages/wholesale. Please note, we never authorize any resale on Amazon, and only allow resale on other e-commerce sites on a case by case basis.

How do I manage my Auto Shipment?

We offer our Auto Shipments without a long term commitment! We give you the ability to adjust your frequency, quantity, pause your Auto Shipment, skip an order, or cancel at any time. You can manage your Auto Shipment by clicking here, or by clicking the "Manage Auto Shipments" button on your account page. In order to make any changes to your Auto Shipment, you must have an rrmeds.com account. To create an account, click here. If you don't have an rrmeds.com account and you do not want to create one, please email us at contact@rrmeds.com for any adjustments or questions about your Auto Shipment.

If you have additional questions about our Auto Ship Program, please visit here to learn more.

What is ViaBill?

ViaBill is a payment solution that gives shoppers the opportunity to buy now and pay later in easy equal monthly installments, interest-free.

No credit checks required.
Instantly approved in the checkout flow.
You’re charged 25% of your total purchase on your card upon checkout and you pay us the rest later, 25% every following month.

Does ViaBill charge interest or fees?

ViaBill charges no interest or mandatory fees.

How do I sign up for ViaBill?

You can sign up during the checkout process – simply choose ViaBill as your payment method. For the initial sign up we will just need your email, phone number, and a credit/debit card. You’ll instantly know if you are approved!

In order to use ViaBill you must:

Be at least 18 years old
Have a valid and verifiable mobile number
Use a US credit card to make a purchase

What information does ViaBill collect?

For the initial signup, we only need your email, mobile number, and credit/debit card. After that, we simply need you to re-enter your email and verify it by mobile number to make a future purchase through ViaBill.

What makes you different?

Simply put, it's all about our quality, responsible pricing, and customer dedication. We choose and commit to work only with the highest quality hemp growers and partners to create the most pure, high-caliber hemp products possible. We stand behind this, and we will put our products up against anyone else's, anytime. We proudly stand behind our industry unique, 30-day satisfaction guarantee, so that anyone may put our products to the test, risk-free.

Beyond this, we're a proudly veteran and employee owned company that has our customers' best interests at heart. We serve our customers, not a group of shareholders. This is why you'll find that our pricing is often less than others. We don't believe there's any reason to gouge customers with ridiculously high pricing that you may have seen with larger brands.

Our commitment and mantra is to treat our customers like our own mothers. If you ever have questions or concerns about our products, please reach out to us directly at contact@rrmeds.com, and we'll take care of you!

Where can I find your lab results?

We third-party test every batch of each product we make. Please find the most current certificate of analysis by visiting the "Lab Testing" page under the "Learn" menu option. We conduct testing beyond industry standards, as we show results for potency, pesticide presence, heavy metal presence, solvent presence, and microbial analysis.

Where do you source your hemp?

We only source outdoor, organically grown hemp right here in Colorado! Take comfort in knowing our USDA Organic Certified farms are local fields that we can actually walk on, not from some random or overseas supplier.

How is your hemp processed?

We only use a cold, CO2 extraction to process our hemp.

Our CO2 extraction retains the vast number of phytonutrients, terpenes, antioxidants, and flavinoids in the plant that are otherwise lost in other, more harsh extraciton methods. This allows us to maintain the maximum amount of phytonutrients for maximum benefit and the "entourage effect" of the compounds working together. Our three-step filtration process is finished with a 1-micron filtration system, which ensures that any plant particulate is removed from the oil, resulting in a clean and pure product. Beyond this, we utilize a gravity based process and vaccum system to produce our oil, an industry leading practice that is uniquely gentle on the hemp material. This contributes to the high bioavailability that is retained during our proprietary extraction process.

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