As our brand grows, we continue to experience malicious resellers offering counterfeit R&R Medicinals products. To ensure your order is filled with authentic product, only order from our Seller name, "The Hemp Oil Store" on Amazon.com, or via www.rrmeds.com directly.

While some of our products are offered on Amazon and Ebay, we recommend purchasing directly from us because it ensures you are getting authentic product and eliminates the chance of receiving a counterfeit product from an unauthorized reseller. At rrmeds.com, we also offer more competitive pricing than Amazon (excluding certain promotions) and free shipping on qualified orders. We also really appreciate it, because it directly supports our small business instead of going through a third-party!

For our standard free shipping, please allow 1-2 business days to process the order, then 3-7 business days for the product to arrive (total time approximately 1 week). You may track your shipment through the shipping confirmation email received after your purchase; simply click the link with the tracking info provided. Shipping speeds will vary for international orders.

You can view your account by visiting https://www.rrmeds.com/account or clicking on the "My Account" link in the footer. To change your password, or if you forgot it, simply click the "Forgot Password" link on the login page, and follow the instructions to reset it.

You can view your order history by visiting https://www.rrmeds.com/account

To utilize our 60-day guarantee on our products, please go through our return portal at https://www.rrmeds.com/a/returns and follow the instructions provided.

If your order hasn't shipped and you need to cancel the order or modify it (or change the address), reach out to us directly at contact@rrmeds.com and we will attempt to make the change prior to shipping. If it has already shipped, please use our return process to receive a full-refund (less return shipping) through https://www.rrmeds.com/a/returns.

Please fill out our form at https://www.rrmeds.com/pages/wholesale. Please note, we never authorize any resale on Amazon, and only allow resale on other e-commerce sites on a case by case basis.

We offer our Auto Shipments without a long term commitment! We give you the ability to adjust your frequency, quantity, pause your Auto Shipment, skip an order, or cancel at any time. You can manage your Auto Shipment by clicking here, or by clicking the "Manage Auto Shipments" button on your account page. In order to make any changes to your Auto Shipment, you must have an rrmeds.com account. To create an account, click here. If you don't have an rrmeds.com account and you do not want to create one, please email us at contact@rrmeds.com for any adjustments or questions about your Auto Shipment.

If you have additional questions about our Auto Ship Program, please visit here to learn more.

ViaBill is a payment solution that gives shoppers the opportunity to buy now and pay later in easy equal monthly installments, interest-free.

• No credit checks required.
• Instantly approved in the checkout flow.
• You’re charged 25% of your total purchase on your card upon checkout and you pay us the rest later, 25% every following month.

ViaBill charges no interest or mandatory fees.

You can sign up during the checkout process – simply choose ViaBill as your payment method. For the initial sign up we will just need your email, phone number, and a credit/debit card. You’ll instantly know if you are approved!

In order to use ViaBill you must:

• Be at least 18 years old
• Have a valid and verifiable mobile number
• Use a US credit card to make a purchase

For the initial signup, we only need your email, mobile number, and credit/debit card. After that, we simply need you to re-enter your email and verify it by mobile number to make a future purchase through ViaBill.

We’re proud to ship to many locations across the world. Here’s a complete list of the countries we currently ship to: 

• Australia
• Bulgaria
• Canada
• Czechia
• Denmark
• Finland
• France
• Germany
• Greece
• Hungary
• Ireland
• Israel
• Italy
• Latvia
• Luxembourg
• New Zealand
• Norway
• Poland
• Portugal
• Romania
• Switzerland
• UK
• United States

Simply put, it's all about our quality, responsible pricing, and customer dedication. We choose and commit to work only with the highest quality hemp growers and partners to create the most pure, high-caliber hemp products possible. We stand behind this, and we will put our products up against anyone else's, anytime. We proudly stand behind our industry unique, 60-day guarantee, so that anyone may put our products to the test, risk-free.

Beyond this, we're a proudly veteran and employee owned company that has our customers' best interests at heart. We serve our customers, not a group of shareholders. This is why you'll find that our pricing is often less than others. We don't believe there's any reason to gouge customers with ridiculously high pricing that you may have seen with larger brands.

Our commitment and mantra is to treat our customers like our own mothers. If you ever have questions or concerns about our products, please reach out to us directly at contact@rrmeds.com, and we'll take care of you!

We third-party test every batch of each product we make. Please find the most current certificate of analysis by visiting the "Lab Testing" page under the "Learn" menu option. We conduct testing beyond industry standards, as we show results for potency, pesticide presence, heavy metal presence, solvent presence, and microbial analysis.

We only source outdoor grown, USDA Certified Organic hemp from our carefully managed growing partners. Take comfort in knowing our USDA Certified Organic farms are local fields that we can actually walk on, not from some random supplier.

We only use a cold, CO2 extraction to process our hemp.

Our CO2 extraction retains the vast number of phytonutrients, terpenes, antioxidants, and flavinoids in the plant that are otherwise lost in other, more harsh extraciton methods. This allows us to maintain the maximum amount of phytonutrients for maximum benefit and the "entourage effect" of the compounds working together. Our three-step filtration process is finished with a 1-micron filtration system, which ensures that any plant particulate is removed from the oil, resulting in a clean and pure product. Beyond this, we utilize a gravity based process and vaccum system to produce our oil, an industry leading practice that is uniquely gentle on the hemp material. This contributes to the high bioavailability that is retained during our proprietary extraction process.